By registering on this website you agree to be bound by the following terms and conditions.
Delivery
The cost of delivery as stated on your order.
We can usually arrange delivery between 9.00am and 5.00pm Monday to Friday. You will be contacted to arrange a convenient time once your order has been processed.
If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.
If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.
Returns, Refunds and Cancellation Policy
Returns:
If you don't like it or it doesn't fit - Please send an email to northwestmtb@aol.com to let us know you are returning the item/s. Return using a signed for delivery service like Royal Mail or a reliable courier that requires a signature from one of our staff on receipt. Once received, we will refund to your account within 2/5 working days.
We hope everything arrives to you as expected. If a order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 7 days of delivery, otherwise the returns policy becomes invalid.
You will have the option of returning the whole order or just the affected items. Please notify us by email on northwestmtb@aol.com or by calling the shop on 0161 428 3311 & include pictures of the damaged box/packet & product and we will deal with it quickly.
All refunds under this returns policy will be paid within 7 days of us receiving the merchandise at the shop in it's original packaging to prevent any further damage.
Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain unopened and intact by contacting us via email on northwestmtb@aol.com or call on 0161 428 3311 You will have responsibility for looking after the items & returning it to us or we can arrange a courier collection at a small cost.until we collect it,
You will be refunded within 2/5 days of us receiving the merchandise at the shop in it's original packaging to prevent any further damage.
Availability
Unfortunately from time to time items may become unavailable, we will do our best to minimise this occurrence however if it should happen then we will contact you to suggest an appropriate alternative, please note that we will not charge you until the order is ready to be dispatched.
Price & Payment
All prices are quoted in pounds sterling. Our prices include value added tax, and duty unless otherwise specified. Any delivery charges are additional. We accept payment by Access, Delta, Mastercard, Solo, Switch/Maestro, Visa, Visa Electron. Payment for goods is in advance only, however, we only charge once an order is ready to dispatch.
Security
We utilise secure servers and secure socket layer technology for the transfer of credit card details, we will continue to implement the latest technology as it becomes available to guarantee our customers peace of mind and safe shopping. There are also security measures in place to protect our customer database and access to it is restricted within the company.
Privacy Policy
We can appreciate the frustration of unsolicited mail, so under no circumstances will we pass on any of our valued clients details with out their permission. However, where we feel that we have a genuine offer or a piece of news, we will let our customers know. If you do not require this information then please send an email to northwestmtb@aol.com with unsubscribe in the message heading.
Intellectual Property Rights
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of The North West Mountain Bike Centre. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of The North West Mountain Bike Centre for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.
Customer Services
All complaints are taken very seriously and we make it a priority to deal with them promptly and efficiently. Complaints and feedback can be emailed to northwestmtb@aol.com
If you have a query regarding an order please email nothwestmtb@aol.com
General enquiries can be sent to northwestmtb@aol.com
Disclaimer and limitation of Liability
The North West Mountain Bike Centre have taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The North West Mountain Bike Centre takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. The North West Mountain Bike Centre shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. The North West Mountain Bike Centre makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.
The North West Mountain Bike Centre assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and The North West Mountain Bike Centre will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site.
The North West Mountain Bike Centre also prohibits all persons from providing hypertext or other links to the website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.